Help Center
Consult our documentation in which you will find all the answers to your questions. If the answer is not there, do not hesitate to contact us via the form below or via the chat. We usually respond within a few hours.
Bike
Find in our user manuals all the practical information about the Yuvy: start-up, settings, use and maintenance advice, regulations, warranty.
As part of the ecological transition, many schemes offered by the State, regions and cities encourage citizens to travel by means that emit little CO2. Find our guide to the subsidies available for the purchase of an electric bicycle.
In Île de France, the Yuvy is eligible for aid for the purchase of a cargo bike, up to 600€.
To know more about the Yuvy
Skate
Find in our user manuals all the practical information on the Powerkit electric skates: start-up, adjustments, use and maintenance advice, regulations, warranty.
Controls
Benefit from a wide choice of secure payment solutions (Visa, Mastercard, Amex, Apple Pay, PayPal, Bitcoins), as well as the possibility to pay in installments (up to 10 times) with Alma.
Once your order is validated, you receive notifications by email allowing you to be informed of the shipping of your order. The tracking number of the carrier is communicated to you by e-mail so that you can follow the routing of the parcel.
You get a 2-week trial period during which you can change your mind and return the product to us free of charge.
All our products are guaranteed for 2 years, except for wearing parts.
Frequently asked questions
We are partners of Corepile, which is in charge of collecting our used batteries and entrusting them to factories specialized in battery recycling.
You can find a collection center near you and drop off your battery free of charge to be reprocessed in the best conditions.
Orders are shipped directly from our logistics warehouse. It is therefore not possible to pick up online orders at our premises.
You benefit from the legal retraction period of 14 days. To make use of it, you just have to contact us within 14 days after your purchase.
We will send you a return label at our expense and refund you the full amount* of your order after receiving the product.
*Subject to diagnosis. Products must be returned in their original condition and complete (packaging, accessories, instructions). Abnormally worn and/or broken parts will be charged.
The decree of November 23, 2020, stipulates that each bike sold new from January 1, 2021 must be equipped with a label for identification. Only the YUVY electric bikes dating from the end of 2021 are equipped with it.
The engraving, or marking bike, is a device to fight against theft. It replaces the serial number and can be communicated to your insurance in order to insure your YUVY.
It allows you to put your electric bike in your name.
In case of theft, if your bike is found, this code will allow the police to contact you to return it.
It can be asked by your insurance.
It is located on the frame. It is composed of a number and a QR code allowing the police to identify it in case of loss or theft.
When you receive your bike, you must send us the number on the frame to verify its activation. To do so, please complete this form (2 minutes).