If you wish to return your board, we will send you a return label to send your board back to us free of charge. Your initial payment will be fully refunded once we receive the product. * Free returns apply within 14 days of the day your board was delivered. If you wish to return your board, please fill in the form below. Once we receive the form we will send you an email with further instructions.
* Your board must be purchased from elwingboards.com. This 14 day free return guarantee does not include normal wear and tear (unless the problem was caused by materials or manufacturing defects) or any abuse, water damage or tampering with the product.
The original packaging is not an essential condition for the effective exercise of the right to cancel.
RIGHT OF CANCELLATION
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last maid. The original packaging is not a the essential requirement to exercise your right to Cancel.
To exercise the right to cancel, you must inform us Elwing Tech, 87 quai des Queyries Darwin Eco system 33100 Bordeauxfirstname.lastname@example.org, of your decision to cancel this contract by means of a clear statement (for example a letter sent by post or e-mail). In order to comply with the cancellation period, you only need to send your communication concerning your exercise of the right of withdrawal before the expiry of the cancellation period.
Effects of cancellation
If you cancel this contract, we will refund all payments received from you, including delivery charges (except for any additional charges arising if you have chosen a type of delivery other than the cheapest type of Delivery standard offered by us), without undue delay and in any event no later than 14 days from the day we are notified of your decision to cancel this contract. We will refund the amount by using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of such refund. We may withhold the refund until we have received the goods or you have provided proof that you have returned the goods, whichever comes first.
You must return the goods or hand them over to us, without undue delay and in any event no later than 14 days from the day on which you took possession of your product. The deadline is met if you return the goods before the expiry of the 14 day period. You will have to bear the direct cost of returning the goods. You are solely responsible for any loss in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
The right of cancellation does not exist for the following contracts:
- Contracts for the supply of goods which are made to the consumer's specifications or which are clearly personalized.
- Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
- Contracts for the supply of goods which are, after delivery, depending on their nature, mixed indiscriminately with other items.